Customer Services
aframestokyo@yahoo.com
Phone Number
+1(808)679-1655
Please send us e-mail at first, and then we will let you know how many hours different from your location, because many people call us middle of night often. We are 5 hours behind of U.S. east coast and two to three hours different from U.S. west coast.
Shipping Information
Potential Delays (Update!)
Most orders arrive on time. However, due to COVID-19 and holiday shipping volumes, some orders are arriving later than our estimates.
[Domestic Shipping in USA]
- FREE SHIPPING for more than $60 purchased (except Alaska shipment).
- If the purchased item is less than $60, it is $9 by US Postal Service Priority Mail.
[US Postal Service Priority Mail]
Estimated delivery 3-6 days with Signature confirmation and insurance.
We do international shipping worldwide by weight by US Postal Service,
First Class International or Priority Mail International.
Refund, Returns and Cancellation Policies
- Item must be returned within: 7 Days Refund will be given as: Money Back
- If the item was applied with free shipping, we will refund the purchased price of the item minus the shipping fee.
- If the item was paid the shipping fee, we will refund the purchased price of the item
Returning address:
Please contact to Aframes Tokyo.
Sales Tax
Charges sales tax for items shipped to: HI* (4.71%). * Tax applies to subtotal.