Customer Services


Phone Number
Please send us e-mail at first, and then we will let you know how many hours different from your location, because many people call us middle of night often. We are 5 hours behind of U.S. east coast and two to three hours different from U.S. west coast.

Shipping Information

Potential Delays (Update!)
Most orders arrive on time. However, due to COVID-19 and holiday shipping volumes, some orders are arriving later than our estimates.

[Domestic Shipping in USA]

  •   FREE SHIPPING for more than $60 purchased (except Alaska shipment).
  •   If the purchased item is less than $60, it is $9 by US Postal Service Priority Mail.

[US Postal Service Priority Mail]
Estimated delivery 3-6 days with Signature confirmation and insurance.
We do international shipping worldwide by weight by US Postal Service,
First Class International or Priority Mail International.

Refund, Returns and Cancellation Policies

  •  Item must be returned within: 7 Days Refund will be given as: Money Back
  •  If the item was applied with free shipping, we will refund the purchased price of the item minus the shipping fee.
  •  If the item was paid the shipping fee, we will refund the purchased price of the item

Returning address:
Please contact to Aframes Tokyo.

Sales Tax
Charges sales tax for items shipped to: HI* (4.71%). * Tax applies to subtotal.